Shipping and Returns

Return Policy

B U Skin Cosmeceuticals will refund or replace any products purchased if they are found to be faulty or damaged. We only accept returns of products purchased directly on the B U Skin Cosmeceuticals online store.

Unfortunately, we cannot offer a refund or exchange for any opened/used products unless it is faulty or has caused an allergic reaction to the skin. If you are unsure please contact us at B U Skin Cosmeceuticals for further customer care at

If you change your mind about the products you have ordered, please email us at your Name, invoice number, product name, and the reason for your return.

Exchange or refund conditions:

  1. Products must be unopened and in the original condition
  2. Products must be return within 14 days from original receipt of goods
  3. Proof of purchase / your details (name, phone number, email address and the reason for your return)

Failure to meet these conditions will results in an exchange and refund being denied.

Refunds will be processed and a credit will be applied automatically into your credit card upon receipt of the returned products.

Refund excludes freight and any other relevant fees, including Customs or Import fees, if any.


B U Skin Cosmeceuticals will dispatch your exchange order as soon as we receive your original order. If you have any concerns regarding your order, please email us on and include your order number and concern, so we can assist you as soon as possible.

Please return your products to the address below:

B U Skin Cosmeceuticals Pty Ltd

P O Box 52, Ashfield NSW 1800 Australia


Please make sure that your order details are correct before processing your order. B U Skin will not take any responsibility for lost or stolen products due to incorrect details provided.

Shipping & Delivery


Standard Shipping – AUD $9.95

Priority Shipping - AUD $15.00

Free Shipping – orders of AUD $80.00 or more. Please note your order total must reach AUD $80 or more after any discounts have been applied.

We will dispatch your order within two working days. Please allow 2-5 working days to receive your order. Please consider some remote destinations may take slightly longer.


Standard shipping – AUD $25 and $40 for Priority service option available.

We will dispatch your order within two working days. Please allow up to 5-10 business days for your order to arrive. Please consider remote destinations may take little longer depending on customs regulations within your country.

All International deliveries must be signed for.  


International Duties & Taxes

Shipping charges exclude any local customs duties or taxes.


Review of Terms

These terms and conditions are subject to change without notice.  Each order or transaction will be governed by the terms and conditions from the date of the transaction.